CHEVROLET TECHNOLOGY HELP · APPLE CARPLAY
Start by confirming that your Chevrolet’s model year and infotainment system support Apple CarPlay. A touchscreen, Bluetooth calling or a USB charging port alone does not establish CarPlay compatibility. Wired and wireless support can also differ between vehicles, so choose the setup that matches your equipment.
Complete the connection while safely parked. Have your iPhone, its passcode and a suitable cable available, then follow the prompts on both screens. If you need help, send Weber Chevrolet Granite City your model year and connection question or bring your phone to an arranged visit.
On a smaller screen, scroll across the table to compare all columns.
| Connection | What you need | First check |
|---|---|---|
| Wired CarPlay | A compatible iPhone, appropriate cable and vehicle USB data port. | Use the data-capable port identified in the vehicle instructions. A charging-only connection is not enough. |
| Wireless CarPlay | A vehicle and phone that support wireless CarPlay, with Wi-Fi and Bluetooth enabled. | Use the vehicle’s phone-pairing instructions. Wireless charging does not by itself mean wireless CarPlay is supported. |
| Compatibility uncertain | The model year, infotainment system and vehicle equipment details. | Check the owner’s manual or ask us to review the vehicle before buying adapters or replacement equipment. |
Chevrolet’s CarPlay connection guide covers equipped vehicles. The screen names and available connection methods on your Chevrolet may differ from another model’s.
If the phone charges but CarPlay does not appear, first check the port and cable rather than assuming the radio needs replacement. For a damaged vehicle port or a replacement-part question, ask the parts team to check the application before you order anything.
Turn on Bluetooth and Wi-Fi on the iPhone, then use the vehicle’s phone-pairing menu and follow the instructions on both screens. Some equipped vehicles can offer a wireless connection after the first USB connection; others use a different pairing sequence. Follow the instructions for your system.
If the iPhone has been paired with several vehicles, check that you are selecting the correct one. If a second phone is also in the cabin, identify which phone the vehicle is using before changing settings.
For a connection that repeatedly drops, tell our service department whether it happens with a cable, wirelessly or both. Include the iPhone model, iOS version and any recent phone or vehicle software change.
Use Apple’s app-layout instructions when you want easier access to your supported apps. To troubleshoot a connection, use Apple’s CarPlay support steps instead.
Do not assume that a software update can add CarPlay to hardware that does not support it. Confirm the vehicle’s capability before requesting an upgrade.
While parked, open iPhone Settings, then General, CarPlay and your vehicle. Use Customize to arrange the supported app icons or remove eligible ones. This changes your CarPlay layout.
An iPhone software update is managed through its Software Update settings. Vehicle software follows the instructions for the specific infotainment system. Changing the app layout does not install either kind of update.
On a smaller screen, scroll across the table to compare all columns.
| Problem | Check while parked | Tell us |
|---|---|---|
| Phone charges, but CarPlay does not open | Try the identified data port and a known suitable cable. | Which port and cable you tried; whether CarPlay ever worked in this vehicle. |
| Wireless CarPlay will not reconnect | Check Wi-Fi, Bluetooth and the saved vehicle connection; follow Apple’s reconnect guidance. | Whether a wired connection works and whether another phone connects. |
| An app is missing | Check that the app supports CarPlay and review the saved app layout. | Which app is missing and whether the CarPlay home screen still opens. |
| The problem began after a change | Record the iOS version and any phone, cable or vehicle-software change. | What changed and whether an error message appears. |
When booking, request technology or connection help and describe the checks you have already tried. If other maintenance is due, use our maintenance planning guide to prepare one clear list of requests.
Comparing vehicles? Ask to demonstrate your phone connection in the actual vehicle. Explore current used vehicles or new Chevrolet inventory, then confirm the equipment on the listing you want to see.
No. Bluetooth calling and CarPlay are different capabilities. Check the model year, infotainment system and equipment of the specific vehicle.
Possibly. Wireless charging and wireless CarPlay are separate features. Use a cable if your vehicle supports wired CarPlay only.
Keep the iPhone’s iOS software current and follow Chevrolet’s instructions for any applicable vehicle-software updates. The Customize menu changes the app arrangement; it does not perform a software update.
Bring the iPhone you use, your normal cable and the vehicle. Know the phone passcode and note the iOS version and any error message so you can complete the connection prompts yourself.
Yes. Send the listing or stock number through our contact page and ask about the vehicle’s connection options. Confirm the equipment and arrange a demonstration with your phone.
Weber Chevrolet Granite City is at 3499 Progress Pkwy, Granite City, IL 62040. Send the model year, iPhone model and what happens when you connect. Check our location details and arrange the visit before bringing the vehicle in.
